Frequently Asked Questions

Please read our FAQ before sending us a message.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes. We are working on integrating our shop so that international shipping is effortless for our customers. If you would like a gift shipped internationally please contact us directly at orders@oliverandadelaide.com.

Currently there is a flat rate for international shipping of $35.00.

DO I HAVE TO PAY FOR SHIPPING?

If you are within the continental United States you will pay a flat rate of $8.50 for purchases under $100. If you spend more than $100 you do not pay shipping. Shipping charges for International customers and customers outside the continental United States will be a flat rate of $35.00.

IS EVERY OLIVER & ADELAIDE PIECE ACTUALLY MADE IN THE USA?

Our pieces our mostly made in the USA, however, there are some pieces that we have made sustainably in Peru with fair trade. Each piece will state the country of origin in our product detail pages.

WHAT MAKES OUR BRAND DIFFERENT?

We are the premier destination for BABY GIFT SETS and PACKAGES focused onluxury, heirloom, and Made in America. Over 60% of our selections are customized and personalized for the child, making it one of a kind. Our curated selection is the most exquisite array of functional and developmentally appropriate clothing, toys and furnishings for the modern baby. We have sourced items from over 150 different designers and skilled crafts people that actually inject their heart and soul into each item that a child will most likely put into their mouth. We make sure each varnish, dye and fiber is safe for our little ones and created with quality in order for the pieces to last generations to come.

MAY I CUSTOMIZE MY BABY GIFT SET?

Yes, you may create a bespoke baby gift set. Our Child Style Expert Curators all assemble the most appropriate items based on a budget and a profile Oliver & Adelaide will email to you upon request. You will be delighted in every selection we make for you. We are here to minimize the decision-making and enable this process effortless and fulfilling.

WHEN WILL MY ORDER SHIP?

If you are purchasing from our a la carte or individual gift selection your item will ship as indicated in the product description. Most of our items are made to order and the lead times vary. Please check the product description to be certain this is acceptable as part of your purchase agreement.

MAY I RETURN OR EXCHANGE AN ITEM?

Only if your item is personalized we will not accept returns or exchanges. We will only allow returns on items that have been legitimately damaged in shipping. As part of our exceptional customer relations we will make exceptions on returned merchandise if you are absolutely unhappy with your purchase.

Please see our RETURN POLICY page for full explanation.

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